PRIVACY POLICY

Last updated: March 27, 2025

At Haakaa.uk, we are committed to protecting your privacy. We understand how important it is to keep your personal information safe, especially when shopping online.

This Privacy Policy explains how haakaa.uk and Lavel Pro Limited collect, use, share, and protect personal data from those who visit our website or make purchases through www.haakaa.uk. Please take a moment to fully review this policy. By using the haakaa.uk website, you consent to the data practices described in this statement.

What Information We Collect

We want to be transparent about what information we collect when you use haakaa.uk and how we use it to deliver the best shopping experience. The categories of personal data we may collect include:

Social media data that you make public or give us permission to access like profile info, posts, likes, etc. if you link your social media account to our Site.

Contact information such as name, shipping/billing address, email, and phone number when you create an account or place an order.

Payment information If you buy products listed on haakaa.uk, billing and credit card details are collected through payment processors such as Stripe, Paypal, and Amazon.com. The payment information collected by these processors is not stored or accessed by us. This information is used solely to complete the purchase transaction.

Order information including details about the products you purchase, prices, shipping, taxes, discounts, etc.

Communications that you direct to us, such as contacting customer service via phone, email, chat, social media, review features, surveys, contests, etc. These communications are stored to assist you.

Website usage data related to how you interact with our Site, such as pages visited, items viewed, links clicked, IP address, browser type, time and date of access, crash reports, etc. We use common tracking tools like cookies to collect this data.

Marketing preferences indicating if you have consented to receive our marketing communications and in what form (email, text, etc.). You can opt-out anytime.

How We Use the Information

Haakaa.uk collects and uses your personal information to operate its website(s) and deliver the services you have requested. The data we collect allows us to deliver orders, improve our service, and communicate effectively with our customers. Here are some examples of how we use your information:

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We use anonymous aggregated data about Site visitors for market research and reporting purposes. Beyond that, we only process your data for the purposes stated when collected or per your consent.

How We Share Information

Haakaa.uk does not sell your personal data to any third parties. The information collected is only shared in the below circumstances:

Service Providers

We may share necessary data like contact info and order details with service partners that assist us in:

  • Payment processing
  • Fraud prevention
  • Marketing/advertising
  • Fulfilment/delivery
  • Analytics/site performance
  • Customer support

These services act as processors on our behalf, under strict contracts to safeguard data security and only use info as we specify.

Legal Compliance

We may be required to share data with law enforcement, government agencies, or authorized third parties when compelled by subpoena, court order, or other legal procedure. We will aim to provide notice when legally possible.

Sale or Acquisition

If the company undergoes a merger, acquisition, bankruptcy, dissolution, etc. your data may be transferred. You will be notified via a prominent notice on our Site.

With Your Consent

For any other sharing not covered in this policy, we will ask for your explicit consent prior to sharing your personal data. You can revoke consent at any time.

Data Retention

Our Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

  • Account information is stored until you close your account.
  • Purchase data is stored for as long as required by tax audit purposes – generally 7 years.
  • Marketing data is stored until you unsubscribe or opt-out.
  • Site usage data is stored in aggregated form.
  • Communications like support tickets are stored until no longer needed to serve you.

When personal data is no longer needed, we securely delete or destroy it. Should you choose to close your account or unsubscribe, we will remove your data within 30 days of request confirmation.

Data Security

Protecting your data is our top priority. We employ robust physical and technological security safeguards like:

  • Encryption of data in transit and at rest.
  • Secure server protocols (SSL/TLS).
  • Access controls and role-based permissions.
  • Regular system monitoring and testing.
  • Limited employee system access.

While we strive for optimal security, no data transmission or storage can be 100% secured. We cannot guarantee the security of our systems. You transmit all data at your own risk.

Cookies and Similar Tracking

The haakaa.uk website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the haakaausa.com services or websites you visit.

Children’s Privacy

Our Site is intended for adult users only. We do not knowingly solicit or collect personal data from children under 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

Your Data Rights

We want you to remain in control of your personal data. You have the following rights:

  • Access your data – You may request a copy of the personal data we hold about you.
  • Amend your data – You have the right to correct/amend any incomplete or inaccurate data we have about you.
  • Delete your data – You may request we erase your personal data, and we will comply unless the law requires us to keep it.
  • Withdraw consent – If you have consented to our processing of your data, you may withdraw this consent at any time.
  • Portability – You may request we provide you with certain personal data for your own use or transmission to another service.
  • Object to processing – You can object to any processing of your data based on legitimate business interests. We will cease processing unless we have compelling justification to continue.

To make a request regarding your personal data, please contact our Data Protection Officer at the email below. We aim to honor requests within 30 days wherever possible.

Changes to this Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact us

If you have any concerns, questions or requests related to this Privacy Policy or data practices, please contact us:

Email: [email protected]

Address: 128 City Road, London, EC1V 2NX, UNITED KINGDOM

We are committed to working with you to obtain a fair resolution of any issue. Thank you for putting your trust in Haakaa.uk!